The MB Energy Group’s UK-based fuel card and fleet management solutions provider Silvey Fleet, has once again been recognised for delivering gold‑standard customer experience, following the successful renewal of its prestigious Gold accreditation from Investor in Customers (IIC).
This award, the highest level of recognition from the respected independent assessment body, highlights Silvey Fleet’s consistently high standards of service and long‑term commitment to its customers. The company’s approach is built on genuine care, reliability and a strong emphasis on quality assurance.
The accreditation follows thorough assessments of customers and staff, alongside IIC’s own independent research to evaluate company performance. Key areas reviewed included understanding and meeting customer needs, building customer loyalty and consistently delighting customers. Renowned for its depth and thoroughness, the assessment takes between six and twelve weeks to complete, with fewer than a third of the businesses assessed achieving Gold status.
Silvey Fleet first secured IIC Gold status in 2022. Now, three and a half years later, after another evaluation process, the company has successfully retained its Gold ranking. Earning this accolade twice in succession underscores why Silvey Fleet stands out, and just how highly its customers value the service they receive.
“We are dedicated to providing the highest possible standards of customer service. We’re passionate about continuously improving the way we work with our customers and are therefore delighted to have received this Gold accreditation from Investor in Customers in recognition of the hard work and commitment of the team. Of greatest importance is receiving the invaluable feedback from our customers, not only on how we are perceived today, but also how they see the future. This enables us to respond proactively to the ever-changing environment, ensure our future plans remain aligned with our customers’, and we continue to deliver customer excellence”, says Miriam James, Managing Director at Silvey Fleet.
“We are delighted that Silvey Fleet have achieved our Gold standard. They show a real commitment to understanding and meeting the needs of their customers and continue to consistently delight them,” adds Tony Barritt, Managing Director at Investor in Customers.
A Clear Signal of Silvey Fleet’s Ongoing Commitment
The renewed Gold accreditation reinforces Silvey Fleet’s continued investment in delivering excellent customer service as the business evolves and expands, including its recent move into France. By keeping customers at the centre of every decision and taking the time to understand the unique needs of each fleet, Silvey Fleet can proactively identify efficiencies and help customers plan more effectively for the future.
Recent achievements including the upholding of ISO 14001 for environmental management and the “We Invest in people” (IIP) platinum accreditation further demonstrate the company’s commitment to building a future-ready, forward‑looking business. These independently verified standards highlight ongoing investment in a highly engaged and capable workforce and demonstrate that environmental considerations are incorporated into operational practices. Together, these recognitions underline Silvey Fleet’s dedication to continuous improvement and its commitment to ensuring customers benefit from high‑quality, future‑ready fleet solutions.
About Silvey Fleet
Originally formed in 1870 as a family business, Silvey Fleet is now part of the Commercial Road Transport division of MB Energy. Silvey Fleet provides fuel card solutions and intelligent fleet management services to organisations across the UK, in Ireland and in France, enabling organisations to monitor mileage, track fuel usage, manage expenses, and gain insight into fleet performance. Combining real-time data, reporting tools, and a customer-first approach, Silvey Fleet helps businesses and public sector organisations reduce costs, improve visibility, and manage their environmental impact.
About MB Energy
MB Energy, founded in 1947 and headquartered in Hamburg, is an independent, integrated energy company with operations across Europe, the United States, and Singapore. The company engages in the import, storage, distribution, and marketing of petroleum products, LPG, chemicals, and biofuels. With decades of industry experience and forward-looking approach, MB Energy plays an active role in the global energy landscape and supports the transition to lower emissions fuels through the development and provision of future-oriented alternatives.